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Posted: Tuesday, October 17, 2017 2:28 AM

Job Description:/h3:
Job Summary
As Hotel Henrys top facilitator, the General Manager is responsible for delivering the Hotels strategy, vision and inspire a culture of excellence while driving memorable guest experiences and better than average financial performance. Primary responsibilities include:
Sales Leadership (50): Lead, Drive and achieve Sales targets.
Functions as the Sales strategic business leader and mentor. Responsible for achieving property revenue goals, booking pace goals, guest and employee satisfaction and the financial performance of the department. Leads on:property sales functions to build long:term, value:based customer relationships that enable achievement of property sales objectives. Oversees Market Sales Segments evaluates and supports the propertys participation in the various revenue channels (e.g., Revenue Management, electronic channels, etc.) and develops strong working relationships. As the Hotel Sales leader, develops and implements sales plan which includes strategy. Strategies focus on delivering products and services to meet or exceed the needs and expectations of guests and employees and provide a return on investment.
Culture Leadership (15) : Inspire a culture of excellence:
* Attract, select and retain talent who are poised to deliver upper:upscale service that exceeds guest expectation.
* Enthusiastically support the brands vision, and mission statement.
* Model and uphold our Three Promises: Do the Right Thing, Go the Extra Step, Play as a Team.
* Coach and develop staff members and managers to achieve their next:step career goals. Build a culture of engagement and excellence where staff members are empowered to respond to guests needs.
* Identify strategic goals for the hotel and clearly communicate the critical role that each staff member has in achievement
Stakeholder Relationships (20) : Apply strong interpersonal skills to establish and maintain favorable long:term strategic relationships, including:
* Guests: Create lasting relationships and strong loyalty among guests and beyond the in:house experience. Provide bespoke service to our guests. Deliver captivating and fun experiences that exceed guest expectation. Enable guest experiences that reflect the subtle uniqueness of the guest and our Brand.
*Co:workers: Build a culture of engagement and excellence where staff members are empowered to respond to guests needs. Develop team:members to create a strong talent pipeline.
*Customers: Initiate and maintain strong relationships with strategic hotel customers in a personalized manner.
*Executive Team: Build consensus and lead as necessary achieving annual goals of the organization. Conduct the weekly staff meeting.
* Marketplace: Lead the way in bringing to life the brands core values and upper:upscale service basics.
*Local Community: Ensure visible community presence by establishing and maintaining rapport with key contacts (e.g., high profile businesses, community groups).

Financial Management (15) : Manage short and medium:term financial health of the hotel:
* Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation
* Deliver strong financial results by driving the revenue, profitability and market share expected of this upper:upscale property
*Present solutions by keeping owner informed of financial performance and operational
opportunities/challenges, building a case for brand initiatives, and promoting ideas for improving guest
service/profitability.
* Measure the effectiveness of the combined sales plans and yield management efforts to optimize business mix and diversify revenue sources.

SKILLS AND QUALIFICATION
SKILLS:
The General Manager will possess an excellent sense of product and service quality and an understanding of todays expectations of an upper:upscale guest. As General Manager, exhibits distinguished Hotel sales, management and cl

Source: https://www.tiptopjob.com/jobs/72607936_job.asp?source=backpage


• Location: Buffalo

• Post ID: 31549207 buffalo
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