Posted: Wednesday, October 4, 2017 7:56 AM
Job DescriptionPatient Services- Supervisor COMPANY: This company provides customers with a comprehensive menu of routine and specialty laboratory tests and services. With the consolidated capabilities of our regional laboratories and expanding international presence, we are able to offer unequaled convenience in utilizing one laboratory for all diagnostic and prognostic clinical testing needs. LOCATION: West Amherst, NY DESCRIPTION: Oversee functions of Patient Services that may include Mobile Phlebotomy, In Office Phlebotomy and Patient Service Centers. The Supervisor will have responsibility for all activities of the function including but not limited to, training of all personnel, all daily operations and staffing of PSCs. Ensure maintenance of a safe, professional environment in all facilities supervised.Direct Supervision of appx 30 or more people Duties and Responsibilities: : Responsible for daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy. : Implements SOPs for phlebotomy services in accordance with guidelines. : Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices. : Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required. : Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.) : Performs site visits at all assigned PSCs/ IOPs and mobile phlebotomy sites and document findings. Performs QA audits. Site visits scheduled appropriately to provide adequate supervision. : Relocate/open/close PSCs, IOPs and RRLs. : Oversees inventory process for supervised facilities. : Participates in the interview, selection and hiring of new employees. : Responsible for training, coaching, supervision and development of staff. : Monitors on-going performance of employees; provides corrective action and counseling as required. Performs mid-year and annual performance appraisals. : Holds regularly scheduled meetings for dissemination of all information to staff. : Ensures all employees meet requirements for driving on company business. : Tracks/enters time/attendance of employees. : Prepares schedules with minimal overtime for employees and floaters. Maintains adequate coverage for all facilities. : Prepares month-end reports. : May perform training and onboarding of new Clients. : Investigates/resolves and responds to customer complaints appropriately and effectively. : Assists in preparation of annual budget for areas of responsibility. Maintain budget control throughout the year in areas of responsibility. : Participates on process improvement teams, or other initiatives to meet management objectives. EXPERIENCE: 2+ year's prior supervisory experience or demonstrated leadership experience. 5+ years' experience in phlebotomy, laboratory or other healthcare environment HOURS: Monday - Friday, 8am - 5pm, Day shift - Must be flexible Full-time, 40 hours weekly Other Information Daily work schedule varies - Supervisor must be available, as needed, to support operations with locations opening as early as 4:30 am until closing as late as 7:00 pm. Valid, NYS Driver's license that meets Company driving record criteria is required. Ability to travel across PSC locations in the Western New York area daily and overnight travel occasionally. Main office located in West Amherst, NY. EDUCATION: Bachelor's degree or equivalent years of progressive leadership experience required. Customer service in a retail or service environment preferred. Phlebotomy certification preferredCompany DescriptionDiscovery Solutions is a staffing agency providing staffing solutions to many different industries. We provide a unique service tailored to our clients and candidates needs on a global scale. With an experience and skilled staffing team, we offer a highly professional service.
• Location: Buffalo
• Post ID: 31789322 buffalo