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Posted: Sunday, February 4, 2018 11:13 PM

Description Do you believe student success is a priority? We do too! We're Bryant & Stratton College, and our Online division is rapidly expanding! We are an established and growing proprietary college, and we're serious about living by our values and supporting student success "through all the &s in life." If you're looking for a stable organization that embraces a student-centered approach with integrity and continuous improvement, then our Contact Center Representative position at our Online campus in Orchard Park, NY may be the right position for you. This is NOT a virtual position. The Contact Center Representative position supports college-wide enrollment efforts by providing a high volume of recruitment related call support to prospective students. This position is best suited to someone who prefers a fast-paced, team environment and possesses the ability to establish relationships over the phone. Responsibilities: * Contact and connect prospective students to one of nineteen Bryant & Stratton admissions offices via warm transfer * Deliver prepared scripting to potential students and persuade prospective students to move forward in the enrollment process * Identify and overcome objections faced, while keeping the customer's best interest a priority. * Handle inbound inquiries, providing customers with accurate information and direction to ensure a world-class student experience * Document all call information within Oracle CRM according to standard operating procedures Qualifications: * Demonstrated ability to establish relationships & build rapport over the phone * Strong multi-tasking & organizational skills * Goal-oriented & able to thrive in a fast-paced, team environment * Internet savvy w/some level of knowledge with Microsoft Office products (Word, Excel, PowerPoint) * Minimum of a High School Diploma or equivalent * Ability to work afternoons, evenings as late as 10 pm, & Saturdays. Preferred Qualifications: * Previous call center & sales experience * Associates or Bachelor's Degree in a relevant field Apply today for immediate consideration! Bryant & Stratton College is an Equal Opportunity Employer. ## Qualifications Skills **Preferred** **Multitasking** *Advanced* **Effective Problem Solving** *Advanced* **Communication** *Advanced* Behavior **Preferred** **Enthusiastic:**Shows intense and eager enjoyment and interest **Dedicated:**Devoted to a task or purpose with loyalty or integrity Motivation **Preferred** **Growth Opportunities:**Inspired to perform well by the chance to take on more responsibility **Ability to Make an Impact:**Inspired to perform well by the ability to contribute to the success of a project or the organization Education **Required** High School or better **Preferred** Bachelors or better Associates or better *Posted:* February 9, 2018


• Location: Buffalo, Orchard Park

• Post ID: 35832967 buffalo is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018