Home > Buffalo jobs > Buffalo customer service

Posted: Saturday, September 2, 2017 6:01 PM

Seeking Dynamic Trainer Facilitator Do you have a proven track record of leading others to professional success Are you looking for a challenging and rewarding position that will allow you to excel with a growing company If this is you we should talk This position requires solid facilitation skills that meet the needs of adult learners in our professional environment Who We Are We are Windham Professionals We deliver innovative revenue management and customer care solutions to improve financial performance and customer experiences Our unique revenue management solutions help drive long term company growth and success by aligning four key elements customers cost cash and compliance The Windham Professionals Training Team is responsible for delivering to the learning needs of all staff with a core focus on our new hires through their first days of employment The Training Team creates and delivers standardized recurring programs customized learning solutions role based and function based programs and prepares and delivers scheduled and on demand learning solutions company wide and for our clients As a site Trainer you become our subject matter expert the go to leader and resource who possesses the ability to impact every individual within the site From classroom facilitation to hands on supervision our Trainer has a diverse ever changing and exciting role Windham Trainers epitomize the companya s core values policies and standards while ensuring that regulatory compliance is the foundation for all work activities Our Trainers promote a positive attitude an open mind and encourage a learning culture at all times What Youa ll Do Facilitate new hire and refresher learning in a classroom or virtual setting using various methods to train new and existing employees Assist with the design and development of training related curricula and tools based on Adult Learning Principles and curricula design methods to support internal clients while following the standards established by the Training department Supervise new and existing staff during learning events Make recommendations to management and or Human Resources regarding new hire concerns and potential issues regarding continued employment Assist Operations leaders with decisions regarding assignments Accurately report performance attendance and complete training transcripts as directed Monitor and evaluate new hire and existing staffa s performance to ensure that company and client procedures are followed Identify opportunity areas with peers and internal clients to identify the best approach to address gaps and improve performance Develop and promote positive working relationships with new hires peers leaders and clients Impact recurring programs and customized learning Organize and maintain training venues logistics and equipment Assess the effectiveness of local classroom facilitation Deploy and maintain training related tools Ensure Windham Professionals Inc policies FDCPA federal regulations and states laws impacting our business are adhered to by employees Escalate and addresses deficient performance and behaviors to both the local and training leaders as necessary What You Need to Have High School Diploma or GED Equivalent Three or more years of training facilitation and or supervisory experience in a collections call center environment st party rd party contact call center and or BPO experience Department of ED experience preferred Passion for learning and personal growth Excellent verbal and written communications skills Intermediate keyboarding computer skills inclusive of collections software and Microsoft Office Suite Windham Professionals provides Equal Employment Opportunity for all individuals regardless of race color religion gender age national origin marital status gender identity sexual orientation status as a protected veteran genetic information individuals with a disability and any other basis protected by federal state or local laws EEO AA Disabled Vet CB


• Location: Buffalo, East Aurora

• Post ID: 30756482 buffalo is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017