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Posted: Sunday, September 3, 2017 6:17 AM

Client Reference Code: 202782Technical (Customer Service) Support RepStart date: October 13, 20174 weeks of paid training!*Complete & pass online assessment to be considered*Job Fair & Open Interview Event!425 Michigan Ave, Buffalo NY 14203Saturday, September 16th 201710 AM to 1 PMWalk-in interviews are welcome. Applying online before is highly encouraged.Bring your resume & dress to impress!Are you the go-to person amongst your family and friends when it comes to helping with computer issues? Do you like to help people solve their technical concerns? Are you looking to advance and grow your career? If you've answered yes to these questions, then you're in luck!Spectrum Business is seeking tech-savvy customer-oriented people to join the team! We have multiple opportunities available for Tech Support Reps.Essential Job Functions:Handle inbound technical support calls from Business Class customers for:Internet ConnectivityEmailDigital Phone features/call completion issuesVideo ProductsWork independently and in teams to ensure the success of Spectrum Business.Understand customer needs and expectations on every call to ensure an exceptional customer experienceReceive and respond to a high volume of telephone support inquiriesUtilize available resources to ensure customer satisfaction and retentionEducating customers with knowledge empowering their ability to solve similar technical issues in the futureInitiate customer education opportunities regarding existing products and services to drive awareness of future solutionsDocument all pertinent information using the appropriate call-tracking systemReinforce customer retention through exemplary problem solving and serviceSkills:Excellent communication skills; polite and professional demeanorPartner with all customers despite varied technical abilitiesExperience with:Microsoft Office SuitePopular Internet BrowsersPopular Email ClientsWireless DevicesProblem Solving & Multi-tasking are essential for this roleHigh School Diploma or equivalentPreferred Qualifications:Experience troubleshooting current operating systemsA+ or Net+ certificationNetwork Fundamentals / Knowledge of Internet and LAN technology, including TCP/IP Protocols.Knowledge of DNS (Domain Name System)Troubleshooting basic VPN connectivityHardware - Cable Modems/RoutersJob Code : TWCCCM350 Rep 3, Tech Supp (Commercial) Nonexempt 202782BR


• Location: Buffalo

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