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Posted: Monday, July 3, 2017 10:33 PM

Client Reference Code:196195We are pleased to announce that Time Warner Cable is now Spectrum - and Spectrum is HIRING!START DATE: AUGUST 7, 2017REQUIRED SHIFT= EVENINGS AND SAT OR SUN AVAILABILITYOFFICE LOCATION= CHEEKTOWAGA, NYDo you consider yourself a leader in technology or are you the "Technology" guru with your friends and family? If so, we are looking to invite talented, motivated individuals to join our growing team. As a Spectrum Rep., you will assist with handling incoming customer calls in our fast-paced office environment. All calls are Inbound - No Cold Calling or Sales Quota Requirements here! The inbound calls are coming straight from our current customers who will be looking for your expertise to walk them through their troubleshooting needs. We provide paid training to get you up and running - so you will feel confident in the knowledge that you are well prepared to help the customer with their concerns.We welcome and nurture such extraordinary talent by fostering a fully supported, trained and team focused office environment to help you succeed from day one! Discover the most comprehensive training available plus tremendous coaching/mentoring support, incentives and a clear career path for growth-all in a culture that values and rewards performance.Spectrum believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes free internet, discounted video and phone services to include international calling features, generous benefits including 401k with full match opportunity, an opportunity for shift differential pay, and many more. You'll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experienceProfessionally, accurately, and effectively handle in-bound calls from customers requesting;Video troubleshootingSpectrum Equipment diagnosticsSelf Service customer educationPersonal account reviewProfessional appointment coordinationResolve customer questions or concerns in one callEmployee expectations include delivering on monthly performance metrics and performing other duties as may be requested by leadership.PREFERRED QUALIFICATIONSAbility to read, write, speak and understand English6 months-1 years' experience in a customer interfacing settingEducation, Certification & LicensesHigh School diploma or equivalentWORKING CONDITIONSOffice EnvironmentJob Code :TWCCCS190 Rep 1, Customer Care Nonexempt 196195BR

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• Location: Buffalo, Cheektowaga

• Post ID: 27827048 buffalo
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