Home > Buffalo jobs > Buffalo customer service

Posted: Saturday, February 24, 2018 8:37 PM

Req ID:


AMR of Buffalo, NY currently has openings for FT Paramedics and seeks candidates with strong clinical skills who can deliver high quality and compassionate patient care in a professional and caring manner.

e need people just like you.
At American Medical Response we believe our team members are our strongest asset. Our ability to provide superior patient care, great customer service and to keep our company growing depends on the continued professional development of our world:class workforce

As the nations largest private provider of medical transportation services, AMR offers opportunities for growth and advancement in a variety of career paths. Our focus is clear, as stated in our companys values: Patient Focused, Customer Centered, and Caregiver Inspired. We strive to embrace these values on every call we respond to, in every community we work in, and on every day of the year.

With a Career at AMR, YOU can make a difference

Outstanding comprehensive benefits package including: Medical Plan, Prescription Drug Coverage, Dental, Vision, Life, Disability, Employee Assistance Program, 401k WITH company match, and Generous Paid Time Off.

Must have the following certifications in order :
Valid Drivers License
State of NY EMT:P cert
ACLS cert
CPR cert

Interested external applicants can go to, click on Careers and then Search Jobs in order to locate the position and apply. Internal candidates must only apply through the company internal portal via SuccessFactors

The mission and purpose this position is to compassionately deliver high:quality service and basic, as well as advanced patient care in a professional, caring and cost:effective manner.

Essential Duties and Responsibilities:
:Assess each call situation to determine best course of action and appropriate protocol.
:Utilize medical equipment and procedures including defibrillator, EKG monitor, oxygen and suction devices, intravenous fluids, CPR and other procedures and medications as required to provide advanced medical care.
:Develop and utilize triage skills to provide optimal efficiency during calls.
:Provide patient care according to clinical protocols and safety requirements.
:Lift and move patients as required to provide optimum care.
:Communicate with receiving facility to receive medical direction and to provide critical information.
:Communicate with patient and loved ones to provide information and assurance that care is being given, and to show compassion.
:Act as team leader and take responsibility for scene and unit management as needed.
:Drive the ambulance and provide map reading support to minimize call response time.
:Continuously maintain all required certifications.
:Communicate with dispatcher to receive and understand call data and customer feedback.
:Monitor and maintain the general condition of the unit, keep it clean and stocked for optimal call response to maintain the image of AMR.
:Document activities with regard to patient care and billing completely to ensure appropriate information is available regarding each call.
:Follow policies and procedures regarding out:of:chute times and turnaround times.
:Consider patient status and insurance preferred facilities when determining transportation destinations.
:Ability to work past scheduled shift with little or no notice.
:Work collaboratively and in a professional manner with all allied health and public safety personnel.
:Reports immediately to the on duty supervisor and/or account manager any incident involving a negative customer and/or patient interaction.
:Read road maps, drive vehicles, and accurately discern street signs and address numbers.
:Read medication/prescription labels and directions for usage in quick, accurate, and expedient ma


• Location: Buffalo

• Post ID: 36338417 buffalo is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018