Posted: Wednesday, July 5, 2017 12:46 PM
Summary: Job Summary: Reporting to the Online Sales & Services Manager, the Online Sales & Services Representative will work directly with our internet dealer base as well as supplement the ADESA auction efforts to ensure exceptional service is met at all times. Assist with and perform various administrative and clerical duties relating to the sale. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times. Contact present and potential clients to develop new business and retention of existing business, research, evaluate and promote inventory to dealers to increase sales, establish strong dealer relationships, educate the dealer body on new and existing functionality and meet overall company goals. Perform all duties assigned by the General Manager or Online Sales & Service Manager.Job Description:Responsibilities and Duties: 1. Respond to customer inquiries and provide quality service relating to vehicles sold in an online venue (LiveBlock and DealerBlock).2. Make sure customers, dealers, and auction personnel receive prompt, efficient and courteous attention for all contacts and transactions.3. Prepare contracts, pre-sale lists, post-sale reports, and bill of sale and post charges incurred. Process paperwork following the sale, provide necessary paperwork to customers.4. Be familiar with procedures for handling all aspects of customer complaints and disputes and resolve any customer complaints in a friendly, courteous manner. Advise the designated manager of serious complaints or incidents.5. Contact present and potential clients to increase internet business via telephone and email. Promote vehicles that are posted on DealerBlock and solicit inventory from customers to post on DealerBlock.6. Assist dealers with any problems, discuss PSI results, and coordinate arbitration issues.7. Hand selling of inventory located at local auction.8. Evaluate inventory and research buyer history to match inventory to customers in an effort to increase sales. 9. Verify that vehicle information is accurately recorded and numbered for sale.10. Reconcile online sold vehicles for LiveBlock and DealerBlock. Verify purchases are accurately recorded. May assist in preparation of titles, contracts, bill of sale, pre-sale and post-sale reports and post reconditioning charges incurred. 11. Communicate with shops to verify completion of work for vehicles to be posted in online venues.12. Communicate with all departments to ensure proper representation and maximize vehicle exposure for sale. Included but not limited to Fleet Lease, Dealer, Factory, Commercial, and Captive Finance departments. 13. Auditing online representation of vehicles - photos, condition, damages, and announcements.14. Follow up calls with customers to verify all pertinent transaction information. Includes but not limited to up-selling PSI's, payment and shipping information. 15. Navigate and educate customers on all aspects of ADESA.com, and phone applications (Marketplace and LiveBlock) while building strong dealer relationships16. Proper use and navigation of Salesforce including but not limited to logging calls, running reports, viewing dashboards. 17. Represent vehicles on the block or attend block with sales representative on sale day.18. Print stickers for sale per PRIDE guidelines. 19. Review, monitor and ensures compliance with contractual customer, contractor and supplier agreements in conjunction with the accounting department.20. Communicate with buyer, seller, and appropriate departments for passed/failed post sale inspections or arbitration.21. Any other duties assigned by the General Manager or Online Sales & Service Manager.General Employee Responsibilities: Standards of Conduct:1. Provide prompt and courteous service at all times.2. Perform customer service transactions as described in the account contract.3. Be familiar with procedures for handling all aspects of customer service.4. Make sure customers receive prompt, efficient and courteous attention from all employees.5. Resolve any customer complaints in a friendly, courteous manner and advise the General Manager or Online Sales and Service Manager of all serious complaints or incidences.6. Maintain a professional appearance and a neat work environment consistent with the Employee Handbook.7. Practice and promote teamwork at all times. Set a good personal example of attitude and performance.8. Advise the Online Sales and Service Manager and Facilities of all breakdowns and maintenance needs immediately to ensure a safe work environment.9. Make sure all Department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the Manager immediately. Practice proper loss prevention and reaction procedures.Educational Requirements and Qualifications: High School Diploma or GED with at least one (1) year of office experience in one of the auction shops or the auction office preferred. Proficiency with Microsoft Office Products preferred. Must be qualified to operate a motor vehicle and possess and maintain a valid driver's license.
• Location: Buffalo
• Post ID: 27906043 buffalo