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Posted: Sunday, March 4, 2018 4:15 AM

Job Description
As a global leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business.
Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals; enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.
We offer peace of mind. We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.

As a Field Service Technician, you are the face of Glory Global Solutions. You will be responsible for the direct management of all aspects of total customer service and care with our clients. You will work independently to troubleshoot and repair a variety of high speed cash:handling equipment; tracking and management of parts/tools; and staying abreast of changes in technical and functional elements of Glory Global Solutions equipment.
While some computer knowledge is required, this position is focused electro:mechanical repair. The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals.

You enjoy interacting with people and providing good customer service.
You consider yourself mechanically inclined and a fast learner.
You have great communication skills and can effectively convey information.
You are conscientious. You take the time to insure that your work is done right.
You enjoy working with minimal supervision. You are confident in your ability to prioritize and make critical decisions.
You are driven and motivated to make a meaningful impact in your role.

Ensure overall customer satisfaction
Diagnose system problems and make repairs
Keep customer apprised of progress during maintenance or a down system situation
Document system problems and preventative maintenance in customer site log
Gather and record machine information to monitor performance
Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
Make recommendations for improving the service, reliability, and performance of our equipment
Escalate difficult technical problems by seeking timely advice or assistance from technical support
Establish preventative maintenance schedules and implement according to company specifications
Any other job responsibilities as assigned within scope of position

Education Level:
Currently enrolled in or completed professional studies in electro:mechanics, electrical engineering, or equivalent work experience
Certificates in related fields, i.e. mechanics, electronics, automation, data processing preferred

Excellent customer service and communication skill
Working knowledge of personal computers especially Microsoft Office, navigation across network sites and email communication
Logical trouble shooting skills and capability to isolate problems at PCB or component level
Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings
Understanding of AC/DC power distribution and digital/analog circuitry
Trained in the maintenance and repair of electro:mechanical machines
Experience repairing high:speed paper handling machines such as check sorters, mail sorters, currency sorters;


• Location: Buffalo

• Post ID: 36574092 buffalo is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018