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Posted: Tuesday, November 29, 2016 10:31 AM

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FIRSTSOURCE is NOW HIRING

CUSTOMER-SERVICE FOCUSED FEDERAL STUDENT LOAN COLLECTION REPRESENTATIVES

This position will create a positive customer experience to those needing financial assistance and rehabilitation's with defaulted student loans.

GREAT OPPORTUNITY!

NO WEEKENDS!

FIRSTSOURCE OFFERS:

$17.99/hr without benefits ($13.72/hr + $4.27/hr health and welfare benefit)*
401(k), life insurance, paid holidays and vacation.
Excellent training program.
Highly productive, supportive environment.
Opportunities for career advancement.
Great schedule & no weekends! (must be able to work 1 evening shifts during the week until 8pm)

ESSENTIAL DUTIES & RESPONSIBILITIES:

Maintain and apply appropriate customer service skills to resolve accounts.
Negotiate payment terms and methods when right party is reached.
Review account information in database, asking probing questions of the consumer in order to better understand their situation.
Meet or exceed monthly individual and team goals.* Follow all client and sub-contracting company policies and procedures.

JOB QUALIFICATIONS:

2 years sales, customer service, call center, student loan or related experience.
Professional demeanor and presentation.
Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette.
Strong administrative and computer skills.
Consistent work history.
Strong work ethic - must be dependable and accountable.
Outstanding time management and organizational skills.
Ability to multi-task and prioritize workload.
Ability to adapt to change in a rapidly expanding dynamic organization.
Must be reliable, dependable and available to work the assigned schedule.

*This position will require applicants to pass an extensive background check.

APPLY TODAY!

Apply online at www.firstsourceadvantage.com

205 Bryant Woods South

Amherst, NY 14228

Call us: 716-564-4967

Text us: 716-217-1708

• Location: Amherst, NY 14228, Buffalo

• Post ID: 23104053 buffalo
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