Posted: Friday, February 9, 2018 11:19 PM
Computer Task Group is seeking a Customer Support Associate to work a 1 year contract position onsite at their client's location in Grand Island, NY.Job Description * Responsibilities: * Work with interfacing functions to ensure timely and accurate processing of customer quotes and orders (Feasibility, Packaging Engineering, Chemical Formulations, Accounting, Pricing, BioProduction PMO team members, and Customer Service). * Ensure Service Level Agreements and requested delivery dates are met for all customer orders for given account assignments. * Serve as the customer advocate throughout internal processes. Troubleshoot, escalate and resolve issues and risks jeopardizing customer commitments. Communicate action plans and resolution to customer in a timely manner. * Adhere to Custom Order Database data integrity best practices. * Meet BioProduction business objectives around inquiry turn-around time, customer service level targets, order conversion rates, and revenue goals. * Run reports, analyze data, develop presentations, lead customer conference calls, and participate in customer audits. * Requirements: * Position requires five year's experience in a customer facing environment and working technical knowledge of the biotechnology industry including the basics of project management methodologies. * Successful candidate will have strong skills in the following areas: written and verbal communications, interpersonal cross functional team based interaction, organizational and detail orientation, analytical, planning, and problem solving. Should also be intellectually curious and results oriented. * Requires BS/BA (Biology, Molecular Biology, Chemistry, and Engineering), or High School diploma with five years of biotechnology experience Skill/Experience/Education Please send all resumes to Jessica Novobilski at [Click Here to Email Your Resume] referencing job TMO 2971 or apply below.CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India. CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011). CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.
• Location: Buffalo, Grand Island
• Post ID: 35986457 buffalo