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Posted: Thursday, February 22, 2018 8:05 PM

Job Description At the KeyBank Contact Center, we are an engaged and fun team that passionately helps our clients thrive by delivering Ease, Value and Expertise during every client interaction. We are currently looking for Contact Center Specialiststo grow their careers with KeyBank. As a Contact Center Specialist you will work in an exciting environment where you will answer questions, solve problems and help our clients achieve financial wellness. Why Key?Excellent starting pay and benefits packageConstant coaching and career development to assist with developing your skills and advancing your careerAbility to choose your own scheduleOpportunity for promotion after six monthsKeyBank networking groups empower employees to grow professionallyStrong sense of community with a diverse and inclusive workforceJoin us and unlock your potential.Be prepared to join an organization that believes its most valuable assets are people just like you! You will be joining a team that strives to deliver first call resolution and provide a best in class client experience. Our Contact Center Specialists:Receive paid classroom training on banking products along with policy and procedure trainingHandle inbound service calls from clients answering inquiries, resolving issues and responding to client needs and concernsInteract with other internal KeyBank departments and third parties such as dealerships and other financial institutionsFocus on delivering a great client experience without the pressure of sales quotasRequirementsHigh school diploma or GED equivalent1-2 years customer/client services experienceAbility to work in a fast-paced, high-volume call centerProven ability to multi-taskDemonstrated success in problem solving and resolving client issues/concernsStrong verbal and written communication skillsComputer proficiency (especially Windows programs)


• Location: Buffalo, Lockport

• Post ID: 36346432 buffalo is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018