Posted: Wednesday, February 28, 2018 9:43 PM
Job Description Position Summary: Come join one of Fortune’s Most Admired Companies five years running! In this position, you will work in a fast-paced, professional, and customer service oriented call center environment. You will be responsible for performing inbound and outbound collection activity on past due monthly automotive contract payments. You will guide customers through the collections process toward desired outcomes as defined by client objectives. As a member of the Collections team, you will work both first party and third party collection activity and will help us to deliver world class customer service for our clients. Required Qualifications: HS Diploma or GED Minimum one (1) year collections experience in a call center environment Independently take the initiative to drive change in the organization Ability to identify and create process improvements that impact the organization’s revenue Solid analytical and multi-tasking skills that result in solid decision-making skills and time management to deliver exceptional customer service 100% of the time Strong customer/client focus with the ability to resolve issues by de-escalating a situation turning bad experiences into positive ones Enjoys speaking on the phone Comfort working in a fast-paced, high-volume office setting with great attention to detail with 100% quality. Preferred Qualifications: Associates degree in a business related field **Pre-employment background, credit, and drug screen required for external candidates. Company Description Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. With Fiserv, you will create and deliver the Fiserv solutions that drive client satisfaction. You can grow professionally and personally in an environment where intelligence, innovation, and leadership are valued and rewarded. Fiserv holds true to two essential principles: the client comes first, and people make the difference. Fiserv invites you to join us in building on those principles to lead our clients and our company to success.
• Location: Buffalo, Williamsville
• Post ID: 36515287 buffalo