Posted: Thursday, February 22, 2018 7:53 PM
Collections AssociateCome join one of Fortune s Most Admired Companies five years running! In this position, you will work in a fast-paced, professional, and customer service oriented call center environment. You will be responsible for performing inbound and outbound collection activity on past due monthly automotive contract payments for various Fiserv clients. You will guide customers through the collections process toward desired outcomes as defined by client objectives. As a member of the Collections team, you will work both first party and third party collection activity and will help us to deliver world class customer service for our clients.Required Qualifications:HS Diploma or GEDMinimum one (1) year collections experience in a call centerEnjoys speaking on the phoneComfort working in a fast-paced, high-volume office setting with great attention to detail with 100% quality.Strong customer/client focus with the ability to resolve issues by de-escalating a situation turning bad experiences into positive onesIndependently take the initiative to drive change in the organizationSolid analytical and multi-tasking skills that result in solid decision-making skills and time management to deliver exceptional customer service 100% of the timePreferred Qualifications:Associates degree in a business related fieldPrevious experience with auto loan collections**Pre-employment background, credit, and drug screen required for external candidates.
• Location: Buffalo
• Post ID: 36346507 buffalo