Posted: Monday, February 12, 2018 8:07 PM
Position DescriptionPosition Purpose: Come join one of Fortune?s Most Admired Companies five years running! You will work in a dynamic team environment, assisting with inbound and outbound calls. Working in a fast-paced and multitasking environment, you will guide customers through the automotive lease-end process. In this customer service based position, you will help Fiserv to achieve desired financial outcomes as defined by client objectives. Our clients include some of the largest financial institutions and automotive finance companies in the United States.Required Qualifications:High school diploma or GEDMinimum one (1) year high-volume call center experienceDemonstrated ability to take independent initiativeIntermediate proficiency with Windows based software programs (ie MSWord, Excel)Solid analytical and multi-tasking skills that result in solid decision-making skills and time managementEasily manage through changeStrong customer/client focus with the ability to resolve issues with a positive outcome and desire to deliver a high touch engagement with each customerComfort working in a fast-paced, high-volume office setting with great attention to detailEnjoys speaking on the phoneDemonstrated ability to de-escalate customers turning bad experiences to positive onesAbility to manage high volume with high accuracyAvailable to work Mon - Thurs. 2:30p-11p and Fri. 12:30p-9pmPreferred Qualifications:Associates degree in a business related fieldDealership experience**Pre-employment background, credit, and drug screen required for external candidatesFiserv is an Equal Opportunity Employer/Disability/Vet. Visit for more information. Company Description:Going Up? Today's shifting demands require a partner who shares your goals with the proven expertise to help you reach them. For more than 16,000 clients worldwide, Fiserv is transforming the way financial services are delivered to ensure business growth. With Fiserv, you have the power to go places. The power within. www.fiserv.com Fiserv Technology Makes the DifferenceThrough thousands of partnerships with clients worldwide and hundreds of solutions, Fiserv touches almost every part of financial services - online & mobile banking, account processing, e-payments, lending, wealth management our technology makes the difference in every interaction. Fiserv Technology: Consumer Reach and ScaleFiserv technology simplifies financial transactions. We enable 120 million deposit accounts, 60 million online banking users, and 23 million active bill payment users, making financial transactions easy to allow people to focus on the things that really matter: planning, living and prospering.
• Location: Buffalo
• Post ID: 36059147 buffalo