Posted: Wednesday, February 14, 2018 10:45 AM
Job Description Position Purpose: Come join one of Fortune’s Most Admired Companies five years running! You will work in a dynamic team environment, assisting with inbound and outbound calls. Working in a fast-paced and multitasking environment, you will guide customers through the automotive lease-end process. In this customer service based position, you will help Fiserv to achieve desired financial outcomes as defined by client objectives. Our clients include some of the largest financial institutions and automotive finance companies in the United States. Required Qualifications: High school diploma or GED Minimum one (1) year high-volume call center experience Demonstrated ability to take independent initiative Intermediate proficiency with Windows based software programs (ie MSWord, Excel) Solid analytical and multi-tasking skills that result in solid decision-making skills and time management Easily manage through change Strong customer/client focus with the ability to resolve issues with a positive outcome and desire to deliver a high touch engagement with each customer Comfort working in a fast-paced, high-volume office setting with great attention to detail Enjoys speaking on the phone Demonstrated ability to de-escalate customers turning bad experiences to positive ones Ability to manage high volume with high accuracy Preferred Qualifications: Associates degree in a business related field Dealership experience **Pre-employment background, credit, and drug screen required for external candidates Company Description Fiserv is a global leader in financial services technology solutions. We're helping more than 12,000 clients worldwide create and deliver experiences for a digital world that's always on. Solutions that enable today's consumer to move and manage money with ease, speed and convenience. With Fiserv, you will create and deliver the Fiserv solutions that drive client satisfaction. You can grow professionally and personally in an environment where intelligence, innovation, and leadership are valued and rewarded. Fiserv holds true to two essential principles: the client comes first, and people make the difference. Fiserv invites you to join us in building on those principles to lead our clients and our company to success.
• Location: Buffalo, Williamsville
• Post ID: 36101037 buffalo