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Posted: Wednesday, July 5, 2017 6:59 AM

POSITION SUMMARY The primary purpose of this position is to execute the overall focus, vision, development and implementation of SunSources strategic Customer Service Business plan by providing oversight and direction of the CSR team toward exceeding individual and District goals. The CSM is responsible for the management, implementation, and compliance with all departmental procedures and initiatives in order to maintain the highest degree of efficiency and excellent customer service. PRINCIPAL RESPONSIBILITIES Works to improve and reinforce the performance of others. Facilitates their skill development by providing clear Provide daily supervision and training of overall direction to all CSR and Support personnel within the district. Develop a thorough knowledge of the SunSource operating system in order to provide guidance to CSR team as well as make recommendations for improvements. Provide operational and sales support for the local Region/District manager Provide input for the yearly operating plan For those locations without a local Warehouse Manager provide day to day schedule for the local WH manager regarding specific projects, conversions, and coordinate backups for days off. Have direct Customer Service responsibility for at least one significant customer for the local district. Engage as a backup for the CSR staff as necessitated by CSR time off Review and manage current initiatives as assigned by SunSource management Provide proactive communications with other departments to ensure all internal and external customer issues/concerns are resolved within an appropriate time frame. In addition, fill the role as the management contact for the local district office.Develop daily/weekly reviews of all reports relating to Customer Service Pricing Credit Purchasing HR Accounting Provide annual performance reviews and manage merit increases Act as contact for customer disputes We are a fast-paced, customer service oriented company ahead of our competition. We value employee contributions and success in meeting and exceeding our customers expectations. In exchange for employing highly motivated individuals, we offer excellent pay and comprehensive benefits including medical, dental, vision, 401(k), company paid short-term and long-term disability, life insurance and tuition reimbursement. To learn more about SunSource, visit our website at We Are an Equal Employment Opportunity Employer M/F/V/D All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. WE PARTICIPATE IN E-VERIFY PROGRAM


• Location: Buffalo, Darien

• Post ID: 27892268 buffalo is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017