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Posted: Monday, February 26, 2018 5:51 AM

Job Description Position Information Position: Customer Service Technical Support Location: Buffalo, NY Job Responsibilities & Duties -Answer high volume telephone calls in a timely manner -Answer a wide range of technical questions and provide answers pertinent to the caller’s inquiries -Communicate effectively via telephone in a patient and courteous manner while working in a high volume environment -Ability to comprehend, interpret and explain, in accordance with established procedures and practices -Ability to resolve the issue while on the phone with the caller -Excellent Computer skills and the ability to navigate multiple applications during a single call -Excellent oral communication skills Requirements & Qualifications -Must have customer service experience -Must be computer literate -Call center experience is a plus Company Description Job Duties: Under supervision, you will be responsible for processing complex claims requiring further investigation, including coordination of benefits, and resolving pended claims Review and compare information in computer systems and apply proper codes/documentation May place outgoing calls to providers and/or pharmacies for further investigation before processing claims


• Location: Buffalo

• Post ID: 36437507 buffalo is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018